Last Updated: 28/02/2025

At Koolchop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.

1. Information We Collect

• Personal Information: Name, email address, phone number, and location.
• Transaction Details: Information related to your listings, purchases, or sales.
• Technical Data: IP address, browser type, device information, and usage data.

2. How We Use Your Information

• To provide and improve our services.
• To facilitate communication between buyers and sellers.
• To send you updates, promotions, or important notices (with your consent).
• To monitor and prevent fraud or misuse of the platform.

3. Sharing of Information

• We do not sell your personal information to third parties.
• We may share your information with trusted service providers who assist us in operating the platform.
• We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

• You can access, update, or delete your personal information through your account settings.
• You may opt out of receiving promotional communications from us.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze platform usage. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Koolchop may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Children’s Privacy

Koolchop is not intended for users under the age of 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

• Email: support@koolchop.com
• Phone: +233260000438
• Address: P. O. Box CT983, Cantonment – Accra